Return and Exchange Policy
*Exchange and Return Policy*
*1. Eligibility for Exchange and Returns*
- We accept exchanges and returns for items purchased from Muvisa within 3 days of the delivery date.
- To be eligible, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
*2. Initiation of Exchange or Return*
- To initiate an exchange or return, please contact our customer support team within the specified time frame.
- You can reach our customer support team through Email and WhatsApp
*3. Exchange Procedure*
- You may exchange the item for a different size, color, or a different product of equal or lesser value, subject to availability.
- If the desired item is of a higher value, you will be responsible for paying the price difference.
*4. Return Procedure*
- Returns will be processed within 7 business days after we receive the returned item and verify its condition.
- The refunded amount will be credited to your Muvisa website wallet for future purchases.
*5. Website Wallet*
- The website wallet credit can be used to make future purchases on our website.
- Website wallet credits are non-transferable and have no expiry date.
*6. Return Shipping*
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
*7. Refund Exceptions*
- In cases where we determine that the returned item does not meet our eligibility criteria, we may not process the return, and the item will be sent back to you at your expense.
*8. Damaged or Defective Items*
-If you receive a defective or damaged product, kindly provide video evidence while unboxing the item.
-We will review the provided proof and arrange for a replacement or refund at no additional cost.
*9. Cancellation Policy*
- Orders can be canceled within 24 hours of purchase. After 24 hours, cancellations are subject to our standard exchange and return policy.
*10. Updates to the Policy*
- Muvisa reserves the right to update or modify this exchange and return policy at any time. Please refer to our website for the most current version.
*1. Eligibility for Exchange and Returns*
- We accept exchanges and returns for items purchased from Muvisa within 3 days of the delivery date.
- To be eligible, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
*2. Initiation of Exchange or Return*
- To initiate an exchange or return, please contact our customer support team within the specified time frame.
- You can reach our customer support team through Email and WhatsApp
*3. Exchange Procedure*
- You may exchange the item for a different size, color, or a different product of equal or lesser value, subject to availability.
- If the desired item is of a higher value, you will be responsible for paying the price difference.
*4. Return Procedure*
- Returns will be processed within 7 business days after we receive the returned item and verify its condition.
- The refunded amount will be credited to your Muvisa website wallet for future purchases.
*5. Website Wallet*
- The website wallet credit can be used to make future purchases on our website.
- Website wallet credits are non-transferable and have no expiry date.
*6. Return Shipping*
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
*7. Refund Exceptions*
- In cases where we determine that the returned item does not meet our eligibility criteria, we may not process the return, and the item will be sent back to you at your expense.
*8. Damaged or Defective Items*
-If you receive a defective or damaged product, kindly provide video evidence while unboxing the item.
-We will review the provided proof and arrange for a replacement or refund at no additional cost.
*9. Cancellation Policy*
- Orders can be canceled within 24 hours of purchase. After 24 hours, cancellations are subject to our standard exchange and return policy.
*10. Updates to the Policy*
- Muvisa reserves the right to update or modify this exchange and return policy at any time. Please refer to our website for the most current version.